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ONLINE STORE FAQS

Starting March 1st 2017, all online orders will be shipped out on the first week of every month. Orders will be shipped on either Monday, Tuesday, or Wednesday and will arrive 1-4 days later depending on time in transit. We will only be shipping one week per month, and orders must be placed 5 business days beforehand to be shipped during that week.

All orders are shipped in a styrofoam cooler with dry ice. We put enough dry ice in the cooler so that the ice cream arrives frozen. If the ice cream does not arrive frozen, please email photos to allergenfriendly@nanacreme.com and we will send a replacement if the entire package is ruined. However, if 1-3 items are damaged, including melting or damages to the packaging, we will send a refund by either paypal or mailed check. We will not ship a replacement of smaller damages.

Please do not touch dry ice with bare hands, and leave dry ice in a well ventilated area to evaporate. Please handle with gloves. Do not put dry ice in the freezer. 

There may not be dry ice left in the cooler, but the pints should feel frozen to touch.